Refund Policy

1. Our Commitment

At BrowsingBee, operated by IndianAppGuy Tech Private Limited, we stand behind the quality of our AI-powered browser testing automation platform. We want you to be completely satisfied with your purchase. If you're not happy with our service, we offer a simple 5-day refund policy.

2. 5-Day Easy Refund Policy

We offer a full refund within 5 days of your initial purchase or subscription renewal. This applies to:

• Monthly subscription plans
• Annual subscription plans
• Any paid plan upgrades

3. Eligibility Requirements

To be eligible for a refund, the following conditions must be met:

• Refund request must be made within 5 days (120 hours) of the original purchase date
• Request must be submitted via email to support@indianappguy.com
• The purchase must have been made directly through BrowsingBee (not through third-party resellers)
• Your account must not have been suspended or terminated for violating our Terms of Service

4. How to Request a Refund

Requesting a refund is simple and straightforward:

5. Refund Processing Time

Once your refund request is approved, we will initiate the refund to your original payment method. The time it takes for the refund to appear in your account depends on your payment provider:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-10 business days
• Other Payment Methods: Up to 14 business days

6. What Happens After a Refund

Once your refund is processed:

• Your subscription will be immediately cancelled
• You will lose access to all premium features
• Your test data and configurations will be retained for 30 days in case you decide to return
• You can re-subscribe at any time to regain access to your data

7. Exceptions and Special Cases

7.1 Free Trials

Free trials are not eligible for refunds as no payment is required. You can cancel your trial at any time before it converts to a paid subscription to avoid being charged.

7.2 Promotional Pricing

If you purchased a subscription at a promotional or discounted price, the refund will be for the amount actually paid, not the regular price.

7.3 Multiple Refunds

To prevent abuse, users are limited to a maximum of 2 refunds within a 12-month period. After that, refunds will be evaluated on a case-by-case basis.

7.4 Partial Refunds

We do not offer partial refunds for unused portions of a subscription period. All refunds are for the full amount of the current billing cycle, provided the request is made within the 5-day window.

8. Cancellation vs. Refund

It's important to understand the difference:

• Cancellation: You can cancel your subscription at any time. You'll retain access until the end of your current billing period, but you won't be charged again. No refund is issued for the current period unless you're within the 5-day window.
• Refund: Must be requested within 5 days of purchase. You receive your money back and lose access immediately upon processing.

9. Chargebacks

We ask that you contact us directly before initiating a chargeback with your bank or credit card company. Chargebacks can result in account suspension and additional fees. We're committed to resolving any billing issues quickly and fairly through our refund policy.

10. Technical Issues

If you're experiencing technical difficulties with the service, please contact our support team before requesting a refund. We're here to help resolve any issues you may encounter. In many cases, technical problems can be quickly resolved, allowing you to continue using the service.

11. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of the service after changes are posted constitutes acceptance of the modified policy. However, any changes to the policy will not affect refund requests made prior to the change.

12. Contact Us

If you have any questions about our refund policy or need to request a refund, please contact us: